Terms and Conditions

1. Introduction

Welcome to GV Complete Care. These Terms and Conditions govern your use of our services and website. By accessing our services or website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

GV Complete Care (ABN: 40 612 237 699, NDIS Provider No: 4050044733) provides NDIS disability support services and aged care services across Victoria, Australia.

2. Services Provided

We provide a range of NDIS and aged care support services including but not limited to:

• Personal care and assistance
• Social and community participation
• Support coordination
• Medication management and nursing services
• Skills building and development
• Short-term accommodation
• Home and garden maintenance
• High-intensity support
• Behaviour support
• Other disability and aged care support services

3. NDIS Service Terms

As a registered NDIS provider, we comply with the NDIS Quality and Safeguards Commission requirements and the NDIS Code of Conduct. Our services are delivered in accordance with your NDIS plan and goals.

Service agreements will be established with each participant outlining specific services, hours, rates, and terms of service delivery. These agreements form part of these Terms and Conditions.

4. User Responsibilities

As a client or user of our services, you agree to:

• Provide accurate and complete information when requesting or using our services
• Treat our staff with respect and dignity
• Provide a safe working environment for our staff
• Notify us of any changes to your circumstances, needs, or NDIS plan
• Comply with service agreements and cancellation policies
• Pay for services as outlined in your service agreement
• Provide reasonable notice for service cancellations or changes

5. Privacy and Data Protection

We are committed to protecting your privacy and personal information. We collect, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For detailed information about our privacy practices, please refer to our Privacy Policy.

6. Cancellation Policy

Cancellations must be made in accordance with your service agreement. Generally:

• At least 48 hours notice is required for standard service cancellations
• Short notice cancellations may incur fees as outlined in your service agreement
• Emergency cancellations will be handled on a case-by-case basis

7. Payment Terms

Payment for services is in accordance with your service agreement. We accept NDIS payments through the NDIS portal for funded participants. For private clients, payment terms will be outlined in your service agreement.

8. Complaints and Feedback

We welcome feedback and take complaints seriously. If you have a concern or complaint, please contact us at:

• Email: enquiries@gvcompletecare.com.au
• Phone: 0448 165 589

We will investigate and respond to all complaints in accordance with our complaints management policy and NDIS requirements.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of GV Complete Care or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.

10. Limitation of Liability

While we strive to provide the highest quality of care, to the extent permitted by law, GV Complete Care shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

We maintain appropriate insurance coverage as required by law and NDIS registration requirements.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us: