Your Trusted Connection to Quality Care
A Client Liaison Worker acts as your primary connection point, ensuring seamless communication between you, your family, support network, and GV Complete Care. We coordinate your day-to-day supports, monitor service quality, and advocate for your needs to ensure services are delivered consistently, safely, and in line with your NDIS goals.
From initial onboarding and service setup to ongoing coordination and issue resolution, your Client Liaison Worker is here to support you every step of the way.
How We Support You
Comprehensive liaison and coordination services
Primary Point of Contact
Your main connection for all enquiries, concerns, and updates
Regular Communication
Ongoing contact with participants, families, carers, and providers
Day-to-Day Coordination
Ensuring supports align with your NDIS plan and goals
Participant Onboarding
Welcome meetings, meet-and-greets, and service agreements
Service Quality Monitoring
Regular satisfaction checks and needs assessments
Team Coordination
Liaison between support workers, nurses, and coordinators
Participant Advocacy
Supporting access to additional services and adjustments
Issue Escalation
Managing concerns, incidents, and changing needs
Communication Logs
Accurate documentation and case note management
Who Benefits from Client Liaison?
Our client liaison services benefit NDIS participants across Victoria receiving GV Complete Care supports.
How It Works
Getting started with your Client Liaison Worker
Introduction Meeting
Getting to know you and setting up communication preferences
Ongoing Communication
Regular check-ins and responsive support as needed
Coordinated Support
Seamless service delivery with quality monitoring
NDIS Funding Information
Client Liaison services are typically included as part of your overall service delivery and may be funded under various categories depending on the specific supports you receive.
Included as part of quality service delivery for all GV Complete Care participants
No additional cost—liaison support is built into your services
Works alongside your Support Coordinator and other providers
Frequently Asked Questions
Common questions about client liaison services