What is Support Coordination in the NDIS?
The NDIS is the National Disability Insurance Scheme. It funds supports for eligible people with disability.
Support Coordination is a funded support that helps you understand your NDIS plan and use it well. A Support Coordinator works with you to:
understand your goals
find services that match your needs
set up supports and appointments
solve problems if supports are not working
Support Coordination is practical help to organise services and reduce stress.
Who can use Support Coordination?
You may have Support Coordination in your plan if you:
have new funding and need help getting started
have lots of providers involved
need support after a big change, like moving house or leaving hospital
have complex needs, including behaviour support or nursing supports
want help building skills to manage supports over time
Your plan will show if you have Support Coordination funded. It usually sits in the Capacity Building budget.
The different levels of Support Coordination
Your plan may include one of these levels.
Support Connection
This is short term support to help you connect with providers. It can suit people who want a guided start.
Support Coordination
This is the most common level. It helps you implement your plan, coordinate services, and build your ability to manage supports.
Specialist Support Coordination
This is for more complex situations. It may suit people with higher risks, major barriers, or multiple services and systems involved.
What does a Support Coordinator actually do?
Here are common tasks families and participants ask for.
Help you understand your plan
A coordinator can explain:
what each budget is for
what you can use funding on
how to match supports to goals
Connect you with the right services
This may include help to find:
behaviour support practitioners
nursing supports, if funded
short term accommodation when it fits your plan
Organise services and reduce gaps
A coordinator can help set up rosters, service agreements, and schedules. They can also help reduce service gaps.
Problem solve when things are not working
If a service is unreliable or not a good fit, a coordinator can help you explore other options.
Build your confidence over time
Good Support Coordination helps you learn how to manage supports. The aim is to build skills.
Questions to ask before choosing a Support Coordinator
Choosing the right person matters.
Do you have experience with my needs?
Ask about experience with:
complex daily supports
behaviour support and restrictive practice processes
nursing supports and medication support, if relevant
psychosocial disability and mental health related supports
How do you communicate?
Ask how they keep you updated:
phone calls, email, text
regular check ins
written action plans
How do you handle provider issues?
Ask how they manage missed shifts or poor communication.
What is your response time?
Ask what to expect for urgent issues versus routine questions.
How to get started with Support Coordination
A simple start looks like this:
Gather your plan, goals, and current supports
List what is working and what is not
Choose a coordinator you feel comfortable with
Book a first meeting to create an action plan
Start with the most urgent supports first
Local support in Shepparton
If you are in Shepparton, having local providers can make life easier.
GV Complete Care supports people across Shepparton and nearby areas like Mooroopna and Kialla. Support Coordination can help you connect with local disability supports, community activities, in home care, and clinical services where funded and needed.