GV Complete CareRegistered NDIS Provider Back to Home

Complaints

We value your feedback and are committed to resolving any concerns. Please use the form below to submit a complaint and we will respond as soon as possible.

Submit this complaint anonymously. If you choose this option, you can leave your name and contact details blank. We will not be able to contact you about the outcome.

Full Name *

Email Address *

Phone Number

Subject *

Complaint Details *

Privacy collection notice

GV Complete Care collects the personal information in this form so we can respond to your enquiry, complaint or referral, and where needed assess, arrange and provide supports. If you do not provide the requested information, we may not be able to assist you properly. We may share your information with relevant staff, contractors, the NDIA or plan manager, health practitioners, or others where required or authorised by law. For details about how we handle your information, including access, correction and complaints, see our Privacy Policy.

You may make a complaint anonymously if you prefer.

How We Handle Complaints

All complaints are treated confidentially and reviewed by our management team. We aim to acknowledge your complaint within 2 business days and provide a resolution within 10 business days. If you are not satisfied with the outcome, you may escalate your concern to the NDIS Quality and Safeguards Commission.

Phone

0448 165 589

Office hours: Mon–Fri, 9 AM – 5 PM AEST

NDIS Support

24/7, every day of the year

Care services are always available

admin@gvcompletecare.com.au

Address

228-230 Wyndham Street, Shepparton, VIC, 3630